General Rules | Help & Support

General Rules

You are at: Help & Support > General Rules

The following sections explain the rules which govern all transactions that are effected through Sky Bet, Sky Bingo, Sky Poker and Sky Vegas websites, Interactive TV and WAP mobile. They are applicable from September 1st 2007.

Please read the terms carefully and ensure you understand them fully, before agreeing to be bound by them. In these terms, "we" and "us" are Hestview Limited (a company registered in England and Wales with company number 1100741 and registered office at Grant Way, Isleworth, Middlesex TW7 5QD) and/or Bonne Terre Limited (a company registered in Alderney with registered company number 1110 and offices located at 41 Victoria Street, Alderney, Channel Islands, GY9 3TA), as the case may be, trading as Sky Bet, Sky Bingo, Sky Vegas and Sky Poker.

From time to time, certain provisions of the terms will change and will be updated accordingly. Notification of each such change will be published on our web site (www.skybet.com). Each change will become effective and you will be deemed to have accepted such changes, immediately upon such change being posted.

1. You must be at least 18 years old in order to register and use the Sky Bet, Sky Bingo, Sky Poker and Sky Vegas Services. All amounts paid into your Betting Account must be by debit card (Maestro, Solo, Delta, Electron or Laser) or credit card (MasterCard, Visa).
2. We reserve the right to verify all customers' details with a third party and to request proof of age from any customer. In such instances accounts may be suspended pending investigation.
3. In the interests of customer and staff protection and to assist us in resolving queries, all telephone calls to our Customer Care Team are recorded on security tape.
4. Bets can only be cancelled or changed by mutual consent.
5. You are asked to select a unique User ID along your own choice of PIN. It is your responsibility to ensure you do not reveal your User ID and PIN to anyone else. You are responsible for any bets placed where your User ID and PIN have been entered correctly.
6. Should you have forgotten your PIN please contact our Customer Care Team by telephone and we will reset if for you. If you lose your User ID or suspect that someone else has learned of your unique number, you must contact the Customer Care helpline immediately.
7. You can register only one Sky Bet, Sky Bingo, Sky Poker, Sky Vegas account.  Should we find that you have opened multiple accounts we will close all but one account.
8. It is your responsibility to inform us of any changes to your personal/banking details which may impact upon the use of your account e.g. change of address, bank card details, etc.  If any of these details change, please contact our Customer Care Team by telephone and let us have your amendments.
9. You are responsible for the correct interpretation of the bet when displayed back to you, prior to confirmation.
10. Internet and Interactive TV bets are not guaranteed unless you receive an on screen betting receipt from us which is confirmation that the bet is accepted, except in the case of Sky Vegas games.  For Sky Bet and Sky Vegas games, once you have confirmed the bet details and started the game, your bet will be deemed to have been accepted. If you have any doubts about whether your bets have been accepted, you should view your account history.
11. Should the company decide to waive a rule in the interest of fair play to a customer it will not set any precedent for the future.
12. We reserve the right to refuse the whole or any part of a bet along with the right to close an account.
13. In any circumstances where a bet is deemed to be or is declared void under these terms, any sum deducted from your account in respect of that bet shall be credited to your account.
14. We reserve the right to amend any of our rules and any such amendments will be binding and effective immediately, such changes are posted and published on our web site.
15. The minimum account deposit is £5 (or currency equivalent) and must be made by using a debit or credit card.
16. The minimum Sports bet is only 5p (or currency equivalent). The maximum bet per selection is determined by Sky Bet.  The minimum and maximum bet size on Sky Vegas games will vary from game to game and is displayed on screen.
17. All bets are Tax free (applicable from Saturday 6th October 2001).