Why do I get a Log In error message? | Help & Support

Why do I get a Log In error message?

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This usually means one or both of your User ID and PIN are incorrect. If you are sure they are correct, please check the following: 

• Have you got "Caps Lock" on your keyboard turned on?
• Have you changed your PIN since you first registered and are trying to enter your old PIN?

If you are still having problems, please contact Customer Services by telephone